Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
All prices on our website are listed in Canadian Dollars (CAD $).
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.
Estimated delivery times:Canada: 3–8 business days.
Delivery times may vary slightly during peak seasons.
Most orders are delivered sooner than the estimated timeframe.
If you made a mistake in your shipping address, please contact us within 24 hours of placing your order at:
If the order has already been processed or shipped, we may not be able to update the address.
We prepare and ship orders quickly.
Processing time: 1–2 business days
Shipping time (Canada): 3–8 business days
Most orders are delivered sooner than the estimated timeframe. Once your order has been shipped, you will receive a confirmation email with your tracking number.
If you do not receive tracking information within 3 business days, please contact us at: support@essenceperfumery.com
Due to the nature of fragrance products, we cannot accept returns for opened or used items.
However, if your item arrives damaged or defective, we offer a 100% refund or replacement within 30 days of delivery.
To request assistance:
- Email us at support@essenceperfumery.com
- Include your order number
- Attach clear photos of the issue
Our team will guide you through the next steps.
Yes — you may cancel your order free of charge as long as it has not been shipped.
If your order has already been shipped, please contact us and we will assist you accordingly.
We’re happy to help!
Please email us at:
support@essenceperfumery.com
For faster assistance, kindly include:
Your order number
The name used on the order
A clear description of your question
Our support team typically responds within 24 hours.